Privacy Policy

This policy explains how Elephant Removals Ltd collects, uses and looks after the personal information you share with us when you request a quote, book a move, browse our website or otherwise get in touch. We are committed to protecting your privacy and handling your data responsibly.

We will not collect personal information about you unless you choose to give it to us or unless it is needed to provide the service you have asked for. Where we do hold your information, this policy sets out what we collect, why we collect it, who we share it with and the rights you have over it.

If you have any questions about anything in this policy, please contact us using the details in the How to Contact Us section below.

Information We Collect From You

We collect personal information that you give us directly, for example when you fill in our quote or contact forms, call or message us, email us, or book and pay for a move. Depending on what you are asking us to do, this may include:

• Your name and the names of others involved in the move where relevant
• Contact details such as your phone number, email address and postal address
• The collection and delivery addresses for your move, including access details such as floors, lifts, stairs and parking
• Details of the items being moved, packed or stored, including any items of high value or that need special handling
• The dates and times you would like your move to take place
• Payment information needed to process your booking
• Any other information you choose to include in your messages or correspondence with us

You do not have to provide any of the information we ask for, but if you choose not to, we may not be able to give you an accurate quote or carry out your move. If any of your details change, please let us know so we can keep our records up to date.

Information We Collect Automatically

When you visit our website, we and our service providers may collect certain information automatically using cookies and similar technologies. This can include your IP address, browser type, device information, the pages you visit and how you arrived at our site. We use this information to keep the site working properly, understand how visitors use it and improve the experience we offer.

Information We Receive From Other Sources

From time to time we may receive information about you from third parties, for example from partners who refer work to us, from payment providers who process your payment, or from analytics and advertising services that help us understand how people find and use our website.

Cookies

Our website uses cookies. A cookie is a small file that a website stores on your device so it can remember something about your visit later. Cookies are common across the internet and do not harm your device.

We use cookies to help the site function, to gather general, non-identifying information about how the site is used, and to help us plan improvements. The cookies we use do not, on their own, identify you by name.

If you would prefer not to accept cookies, you can set your browser to refuse them. Disabling cookies should not stop you using the site, though some features may not work as smoothly. Your browser's help section will explain how to manage cookie settings.

How We Use Your Information

We use your personal information to:

• Prepare and provide quotes and respond to your enquiries
• Arrange, carry out and manage your removal, packing or storage
• Take payment and keep proper financial and accounting records
• Contact you about your booking, including any changes to arrangements
• Deal with any questions, feedback or complaints
• Operate, maintain and improve our website and services
• Meet our legal, regulatory and tax obligations

We rely on one or more lawful bases to process your data: to take steps at your request before entering into a contract and to perform that contract; to comply with our legal obligations; for our legitimate interests in running and improving our business; and, where required, with your consent.

Marketing

Where the law allows, or where you have given your consent, we may occasionally contact you with information about our services or offers that may be of interest. If you are already a customer, we will only send you information about services similar to those you have used before. You can ask us to stop sending marketing messages at any time by contacting us or by using the unsubscribe option in any email we send.

Sharing Your Information

We do not sell your personal data. We only share it where it is necessary to provide our service or where we are required to by law. This may include sharing with:

• Team members and trusted subcontractors who help carry out your move
• Service providers who support our business, such as payment processors, IT and website providers, and professional advisers
• Third parties in connection with a sale or reorganisation of our business
• Regulators, law enforcement, courts or other authorities where we are legally obliged to do so, or to protect our rights, property or safety and those of others

Where we use service providers, we take reasonable steps to make sure they handle your data securely and only for the purposes we have agreed.

Data Retention

We keep your personal information only for as long as we need it for the purpose we collected it, and to meet any legal, accounting or reporting requirements. For example, records relating to a completed move and its payment may be kept for a number of years to satisfy tax and accounting rules. When we no longer need your information, we will delete it securely or make it anonymous.

How We Protect Your Information

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against loss, misuse and unauthorised access, alteration or disclosure. No method of transmitting information over the internet is completely secure, however, so while we do our best to protect your data, we cannot guarantee the security of information sent to us over the internet, and any transmission is at your own risk.

Your Rights

Under UK data protection law you have a number of rights over your personal information. These include the right to:

• Be told how your data is used and ask for access to the data we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your data in certain circumstances
• Ask us to restrict or object to how we use your data
• Ask for a copy of your data in a portable format where this applies
• Withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details below. We may need to confirm your identity before acting on your request. There is normally no charge, and we will respond within the timescales set by law.

Links to Other Websites

Our website may contain links to other sites that are not operated by us. This policy does not cover those sites, and we are not responsible for their content or their privacy practices. We recommend you read the privacy policy of any website you visit through a link from ours before sharing any personal information.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to check back occasionally so you are aware of how we protect your information.

Complaints

If you have any concerns about how we handle your personal data, please get in touch with us first so we can try to put things right. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

How to Contact Us

If you have any questions about this policy, or would like to update your details or exercise any of your rights, please contact us: